Sales & Technical Support

Return Shipment Policy

Returns may be made within 30 days of shipment with prior approval from CIL. We reserve the right to impose restocking charges when a return is at the sole option of the buyer. The buyer is responsible for approving the quality and quantity of any product within the 30-day period stated above. If an error by CIL results in an incorrect or duplicate shipment, a replacement will be sent or the appropriate credit allowed. We typically request return of the original product. Product returns must reference the original purchase order number, CIL order number (e.g. DB-A1000), Returned Goods Authorized (RGA) number, and the date CIL authorized the return. Under no circumstances will credit or replacement be given for products without prior authorization by CIL.

Returns | Cambridge Isotope Laboratories
Returns