The CIL customer Service Department is open from 8:00 A.M. to 5:30 P.M. Eastern Standard Time. Orders may be placed by FAX (978) 749-2768 or by e-mail to firstname.lastname@example.org 24 hours a day. Please help us to expedite shipment of your order by including the following information:
- Shipping address
- Billing address
- Purchase order number
- CIL Catalog number and product name
- Quantity: mg (milligrams), g (grams), kg (kilograms), L (liters), etc. as applicable
- Catalog price or CIL quotation number with date given
- Special instructions for packaging or shipping
- Your name and phone number, fax number and e-mail address
- User name and phone number
- Preferred mode of shipping (ie: Federal Express or UPS)
We do not require written confirmation of phone orders.
CIL has a $50 minimum order policy
First Time Orders
If ordering for the first time from within the United States, please email or fax your company information for establishment of credit (A Federal Tax Identification Number, your Dun & Bradstreet number, and several credit /banking references). Also include your shipping address, billing address, phone, fax, email and URL address. If you have any questions, please contact our Customer Service Department at 1-800-322-1174 (toll free) or 1-978-749-8000. Regrettably, CIL can not sell to private individuals.
International customers should provide the same information and details as above to set up an account. However to expedite deliveries of your first order, prepayment should be made by credit card or wire transfer in U.S. funds.
Return Shipment Policy
All prices are in U.S. dollars. Please consult our Customer Service Department for pricing information or packaging options. When stock is available and subdivision possible, we will accept orders for smaller than catalog amounts. If you require larger than catalog quantities, please request a quotation to receive appropriate discount.
Please note that prices are subject to change without notice. Occasionally the inventory of some products listed may become depleted. Replacement of stock may be subject to a minimum order quantity.
You may check stock and confirm prices by contacting CIL Customer Service 800-322-1174 (USA); 800-643-7239 (Canada).
CIL will be pleased to assist customers with firm written quotations good for 90 days. Longer terms may be granted by CIL upon request.
CIL is happy to offer customers reduced prices in blanket solvent quotations. These blanket quotation prices (which are based on expected annual usage) are generally valid for one year. Please call CIL Customer Service at 1-800-322-1174 (USA); 800-643-7239 (Canada) or your Regional Account Manager at 1-800-ISOTOPE (USA); 800-643-7239 (Canada) to discuss this option.
Net 30 days from invoice date with prior credit approval. Past due invoices will be subject to a 1.5% per month service charge; 18%per annum. We reserve the right to request payment in advance or COD terms on initial order with CIL. We also accept VISA, MasterCard, American Express and university purchasing card orders.
CIL has an extensive international sales network of representatives in over 24 different countries. Our representatives and agents are available to assist you with your requirements for our products.
Prices: Please contact your local CIL representative for appropriate pricing. Freight and/or shipping charges will also be added to international orders.
Terms: please consult your local CIL representative for their payment terms. For direct orders, CIL generally requires prepayment in U.S. dollars by international bank check or wire transfer. We will be pleased to provide proforma invoices upon request.
Andover, MA, USA (for GSA contract items, FOB destination). Any damage to the package or product in transit is the buyer's responsibility to adjust with the carrier. Domestic shipping charges will be added to the invoices (unless collect shipment is requested).
Return Shipment Policy
Returns must be made within 30 days of a shipment with the prior approval of CIL. We reserve the right to impose restocking charges when a return is at the sole option of the buyer. The buyer is responsible for approving the quality and quantity of any product within the 30 day period stated above. If an error by CIL results in an incorrect or duplicate shipment, a replacement will be sent or the appropriate credit allowed. We typically request return of the original product. Product returns must reference the original purchase order number, CIL order number (e.g. CB-F4053) and the date CIL authorized the return. Under no circumstances will credit or replacement be given for products without prior authorization by CIL.
Shipments within the United States will be sent via UPS, Federal Express, Airborne or truck. Canadian shipments will be sent via Federal Express or truck.
International shipments of non-hazardous materials will be sent via Federal Express. Hazardous materials will be shipped by air freight, surface vessel, or Federal Express where applicable.
Products listed as Air Freight Forbidden must be shipped by truck for orders within the U.S. and Canada and by surface vessel for overseas shipment. New, increasingly strict Department of Transportation regulations are limiting our ability to ship certain products by Federal Express or other air carriers. We will oblige your shipping instructions whenever it is feasible to do so. However, CIL reserves the right to change the method of transportation if required to comply with transportation regulations. Such a change would not alter your responsibility for payment of shipment charges.
We claim that CIL products are as described upon shipment. CIL makes no other warranty, express or implied, with respect to our products, including any warranty of merchantability or fitness for any particular purpose. CIL's maximum liability for any reason shall be replacement of the product or refund of the purchase price.
There are potential hazards associated with the use of chemicals that CIL provides. Customers are encouraged to consult standard safety references for the proper use and handling of CIL products. Material Safety Data Sheets are available for each CIL product.